Terms of purchase

These Terms of Sale ("Terms") apply to all purchases made by customers ("Customer(s)") through our DermaGuru webshop.

Proprietor and operator: VitalXL, Hendrik Mandeweg 13, 1947HA Beverwijk, Netherlands. KvK: 24409873 ("DermaGuru", "we", "us", "our").

These Terms apply to all products sold via our webshop, including but not limited to cosmetics, medical devices, and disposable items ("Products").

We exclusively sell Products to physicians, aesthetic clinics, hospitals, and wholesalers.

We recommend thoroughly reading these Terms before purchasing from our webshop.

Customers can place online orders 24 hours a day. Orders are processed as soon as possible, typically within 48 business hours of receipt.

After placing the order, the Customer receives an automatic email overview. This overview does not constitute an Order Confirmation and is not binding for us.

A binding agreement arises only when the Customer receives a shipping notification email ("Order Confirmation").

Orders placed in the webshop are binding for the Customer.

We strive to ensure product availability but cannot guarantee stock availability. If unable to fulfill an order, we either offer an equivalent alternative product, which the Customer may accept or reject, or inform the Customer about our inability to fulfill the order.

If the Customer declines the alternative or if we cannot fulfill the order, our sole obligation is to refund the purchase price if already paid. These are the Customer's exclusive remedies in such cases.

DermaGuru operates as an international wholesaler. Except as explicitly stated herein, DermaGuru is not responsible for compliance with local or international regulations applicable to the Customer or Products in the Customer's jurisdiction.

By accepting these Terms, the Customer proactively assumes responsibility for complying with relevant laws.

The Customer guarantees obtaining and maintaining necessary permits, licenses, and providing required notifications to authorities regarding the import, marketing, and distribution of Products.

The Customer warrants compliance with post-market obligations, including market surveillance activities, reporting significant changes in product specifications, reporting adverse events, managing complaints, customer notifications, and recalls.

DermaGuru does not assume responsibility for unauthorized use by unqualified persons.

DermaGuru ensures data protection compliance according to GDPR (Regulation EU 2016/679).

The Customer must ensure all order and delivery information provided, including VAT numbers (if applicable), is correct.

If the Customer modifies provided information, we reserve the right to verify this new information and reevaluate account data within 72 hours.

In-stock products ship same-day or within the next business day. For out-of-stock products, delivery typically takes 3-6 days but depends on supplier availability.

Customer’s sole remedy for delays exceeding 6 business days is a refund of the paid purchase price.

DermaGuru is not responsible for delivery errors caused by incorrect or changed delivery addresses provided by the Customer.

Personal pick-up from our warehouse is not possible.

Product prices displayed on the webshop apply, excluding obvious errors (e.g., incorrectly low pricing). Prices exclude VAT, local taxes, customs duties, and delivery costs, which are added separately.

Prices can change anytime but will not affect orders already confirmed by Order Confirmation.

We are not obligated to honor incorrectly listed lower prices, even after Order Confirmation, if the price error is obvious.

Products are considered accepted and defect-free unless written notification detailing defects is sent to DermaGuru within 3 days of receipt.

For justified claims, DermaGuru may provide price discounts, repair, replacement, or refund at its discretion. These remedies are exclusive.

DermaGuru does not cover shipping or handling fees related to returned Products.

Refunds will be processed to the original payment method within up to 29 business days.

DermaGuru bears shipping risks. Claims regarding shipping damages must be reported within 3 days of product receipt, including photos and carrier's report.

Customer must fully cooperate with DermaGuru for carrier claims.

Customer’s sole remedy for shipping damage is product replacement or refund at DermaGuru’s discretion. Indirect or consequential damages are excluded.

DermaGuru’s liability is subject to Dutch law and limited as set forth herein.

DermaGuru is not liable for indirect or consequential damages, including loss of profits, production, goodwill, or operational losses.

Total liability will not exceed the purchase amount of the respective Products.

Claims expire 3 months after receipt of Products.

DermaGuru is not liable for third-party intellectual property infringement related to Products.

Customers must immediately inform DermaGuru of any third-party intellectual property infringement claims.

DermaGuru is not liable for personal injury or damage to other products unless mandatory law requires otherwise.

Liability is limited annually to the purchase amount of respective Products.

If DermaGuru is liable to a third party due to Customer actions, the Customer must indemnify DermaGuru.

DermaGuru can claim against Customer in the same jurisdiction where third-party claims are initiated.

Customers must report adverse events within 5 days, providing full documentation.

The Customer bears recall-related costs and must cooperate with DermaGuru during recall procedures.

The Customer is responsible for all taxes, fees, duties, and charges related to Products’ purchase, export, and import.

DermaGuru is not responsible for customs or tax-related delays.

DermaGuru is not liable for delays or damages due to extraordinary circumstances beyond its reasonable control.

DermaGuru reserves the right to refuse service for reasons including unclaimed parcels, incorrect or incomplete information, payment irregularities, unlawful activities, inappropriate behavior, or misuse of return policies.

These Terms and any disputes related thereto are governed by Dutch law, excluding conflict-of-law rules and CISG.

Disputes are subject to Dutch courts or arbitration under the Netherlands Arbitration Institute. DermaGuru retains the right to initiate proceedings in the Customer's jurisdiction.